In today’s world, there is absolutely no need to sign a long term contract with anyone. Doing so will place you at a disadvantage! You will not have any leverage and cannot get out even if you are unhappy. At DANA, we only do month to month business agreements. This means we have to work hard to retain your business while giving you freedom and flexibility.
If your accounts receivables are consistently increasing, ask them to provide you with a copy of the call notes from the insurance follow up. Figure out when your contract ends. If the penalties are severe, you may have to wait until the end of your contract before you switch.
We will thoroughly evaluate the operational effectiveness of your practice and identify areas of opportunity to increase your profitability. By spending a day or two ar your office, we will assess current workflows for your front and back office. This will help us come up with specific action steps to increase efficiency.
While some practices are able to make a profit consistently many are not. There are 5 major areas we will assess – Insurance Collections, Patient Collections, Customer Service, Cost Reduction, Expansion of patient base. If we discover that your practice is under-performing in any of these areas, we will help you make necessary adjustments, which will turn things around for you. We have helped many of our clients become extremely profitable by improving in these areas.
DANA will evaluate your entire revenue cycle and provide a report. The specific process we will evaluate are
Patient Registration
Insurance Verification
CPT/ICD-10 Code Review
Claims Preparation/Submission
Claims Adjudication Monitoring
Insurance Follow Up
Collection Agency Reporting
Payment Posting
DANA uses Key Performance Indicators to check the health of your revenue cycle management. Once we complete our analysis, we will be able to pin point areas that will significantly optimize financial performance.
Absolutely! We will identify areas that can be improved upon and help streamline your workflow. Implementing sound systems in place will increase productivity with minimum effort. It is very important to ensure that the resources at your office are being used wisely without wasting time on redundant tasks. In certain cases, software can be used to automate processes. For instance, if you are filling many forms by hand, we could digitize that process where patient name, address, phone number, insurance information, Rx information etc. are automatically populated. This saves a lot of time, particularly in a practice that deals with workman’s comp.
Well, the best way is to see an improvement in collections. However, you will be able to log in to MagikTrak or the Practice Management Software and look at our performance real-time. We believe in transparency and will do what it takes to ensure that we are keeping our clients happy.
1st time clients are required to first register as a new clients. Click on New User Registration, complete and the submit the registration form. You will receive a confirmation email from DANA, notifying you that your account has been activated. You can soon enjoy the benefits like easy access to content downloads and billing.
If you are using our telephone dictation system, you may skip this section and proceed to the next section. If you are using a Digital Voice Recorder (DVR), follow the instructions below: Click on “Upload Voice Files”. Connect the DVR to your computer using a USB port. Click on the “Browse” button and locate your voice file on the DVR. You may submit up to 10 voice files per upload. Once files are uploaded, they appear on the upload log.
Click on “Download Transcription” and a window will appear. Your newly transcribed files will have a yellow envelope indicating that the file is unread. Once a file is clicked, you’ll be able to open or download the transcription to your hard drive.
You have several options to download multiple files in one easy step: Click on “Select All Files Not Downloaded” (a button on the left of the screen), or click on “Select All Files” (selects all files on the current page) Select the files you want to download by clicking on the box to the right and then click on Zip Download. Choose the appropriate path where you would like the files to download. They will be downloaded in zip format.
The filter string option allows you to quickly retrieve transcriptions by setting a date range and typing a file name. For example, If you have multiple physicians in your clinic and want to retrieve the files of one particular doctor, you can use their 3-letter code to filter those files. In addition, you can search using a patient’s first or last name.
Click on “View Bills” to see your latest billing statement and billing history. Items in green are invoices of payments that have been received by DANA, while items in red are invoices that are due. By default, billing summary statement is provided; itemized bills are also available. If you would like to view an itemized bill, check the box labeled “Itemized Bill” before viewing your invoice. If you have a bill pending payment, you will see a notice at the bottom of your screen upon log in.
DANA uses certain symbols to simplify the process of making corrections.
9 – The number 9 at the beginning of a file name indicates that there is a blank. When this file is downloaded, it will show up first in the folder on your hard drive.
BBB – The BBB symbol is used in a transcribed document when the transcriptionist is unable to understand the physician’s dictation. The bolded BBB is used for easy I.D.
SL (word) – This notation stands for ‘sounds like’ and is used when we the transcriptionist is not certain of the word being used.
Our goal is to make each medical transcription project as seamless as possible. If for some reason, you need us to make any changes to your transcriptions, please email your comments with the appropriate documents attached and highlight areas on the document where changes need to be incorporated. We will respond to your request within 48 hours. Email us at support@danaesolutions.com
No. You may choose services individually. However, you experience the most cost savings choosing the entire portfolio.
Since every practice is unique, we will work with the client to make the smoothest possible transition without disrupting your workflow. We typically start with a single service for most of our customers and then transition to using the entire portfolio over a 2 month period. Some of our clients like to start with our Insurance and Patient collection services as they don’t have the labor required to follow up on numerous outstanding claims.
MagikTrak is a powerful web based HIPAA compliant portal that provides the office with powerful data analytics. As the name suggests, it tracks all claims through the entire revenue cycle management until the claim is paid. It provides real-time information on claim submission, payment posting, payer changes, and insurance follow up notes with tasks assigned to individuals for completion. It is a transparent process that gives you peace of mind. A live DEMO will be necessary to gain a deeper understanding of the capabilities of MagikTrak. You and your staff can get trained on MagikTak and use it to run your own analytical reports.
There are 3 aspects to the revenue cycle management. (1) Coding and Billing (2) Payment Posting (3) Follow Up. From our experience working with many offices, it is often not possible for a single person to work on all these aspects. We work with many offices with 1-5 physicians and find that their Accounts Receivable has been increasing with time due to lack of man power for Follow Up. Even if you are single practitioner who sees 30 – 45 patients a day, having a single individual work on your billing can turn out expensive in the long run due to a growing Accounts Receivable. Coding and claim submission on a daily basis is the least time consuming task.
At DANA, we have specialists in all three aspects of revenue cycle management working simultaneously. There will be no delay in claim submissions, payment posting, or follow up and by sheer increase in man power alone, we will be able to improve your collections. We also have MagikTrak, our proprietary software that tracks claim status (paid or outstanding) and helps optimize financial results through intelligent data analytics.
Yes. We provide this service for several clients. After analyzing your current AR report, we will be able to make recommendations on how to go about collecting your outstanding accounts receivables. Depending on how how quickly you want us to work on the claims, we will quote you a price.
Yes, all of our services are HIPAA compliant. For more information about HIPAA, please click on About Us.
No. DANA can work with any software that is already in place. It is our preference to minimize changes to workflows that are already working well. However, if you are looking for a software, we can make a recommendation and assist with set up.
Thanks to VOIP technology, this is really not an issue today. We are seamlessly able to receive calls on behalf of clinics and transfer calls to the appropriate extension in your office. There are no additional costs associated with this.
The primary reason why offices choose GoSoft is to improve the patient experience when they call in. Since GoSoft is able to provide 2 phone representatives for the price of 1, using GoSoft’s services greatly decreases phone congestion. When clinics are short staffed, most patients who call in are placed on hold with an automated voice prompt. This usually results in long hold times and the patient is eventually sent to voicemail without their concerns being addressed. Most of the time, patients call in for something simple, like a prescription refill request, or to modify their appointment or to speak with the nurse. With GoSoft, you essentially get rid of the automated voice prompts and a live human answers the phone within 2 rings. This is achieved without increasing cost. In today’s competitive environment, providing exceptional customer service is the key to retaining existing patients while attracting new ones.
We offer phone answering services both during work hours as well as after hours. During work hours, our representatives will act as a phone receptionist. They will modify appointments, accept Rx refill requests, take down messages, etc just as a receptionist would do. We do work through lunch which is an added benefit.
After hours, we work as an answering service. We will take down messages left by patients and send them securely to the office daily. We will also page the on call doctor as necessary.
Yes, DANA has plenty of experience in data migration. We are usually about 50% cheaper than any software vendor. If your current software vendor can give you access to the API and database, we help with Data Migration.
On average, medical offices spend about 6% – 8% of their total revenue collected on their billing department. This is true whether the office has outsourced its billing to a company or doing it in-house.
GoSoft typically charges customers about 3% – 3.5% of their total revenue collected. We charge based on man power used and NOT based on a percentage collected. We generally offer medical billing cost savings of about 50% as a result. We are able to come in to your office, study your workflow and then make our recommendations. This will be the best way to calculate exact savings.
You own the website. GoSoft does not retain any copyright or ownership of your website or domain. Many other companies do retain ownership of the website, domain, and hosting and only license it to you. If you are shopping around, make sure you ask our competitors.
A practice portal is usually provided by your EMR company. If you are looking to build your own and integrate it with your EMR, we can provide this services. However, your EMR provider must provide access to the API for us to be able do the integration. If you already have a portal and would like to integrate it with your new website, GoSoft can provide this solution.
If you choose to use Intuition, GoSoft’s proprietary fully customize able EMR software, our practice portal provides all features. Your patients will be able to view their medical records, take patient surveys, view their bill, make payments, and more.
For a monthly fee, DANA will be able to manage your social media accounts and respond to reviews. In addition, we can help set up your profile on social media sites and link them to your website.
We can optimize your website to ensure top placement in search engines, such as Google, and help you outrank other here is a common misconception that once a website is built, people will find it. Search Engine Optimization improves the number of visitors to your website. It places your website at the top of search engines such as Google, Yahoo, and Bing, which in turn leads to more patients with our medical marketing service, Search Engine Optimization (SEO). Without SEO, patients will find other physicians when they search online.
On average it takes about 1 month to build a website a standard 10 page website that is required by most medical practices. If you would like to integrate any third party services, such as a patient portal or payment gateway, it might take longer. Initially, we meet our clients and discuss requirements and timelines. We are usually able to accommodate any deadlines and try to deliver a completed website as fast as possible.
Absolutely. We use only the latest technology available and any website we build is optimized to work on all devices including ipad, surface, samsung tablets and all mobile phones.
We are competitively priced and are constantly checking the marketplace to ensure we are providing the best value. The cost to build a website would depend on your requirements. For example, if you want a standard 10 page website with information or if you want third party services integrated, the cost to build a website varies accordingly. Please contact us for a free assessment.